Cancellation & Refund Policy

Document Ref: NB-CR-2024-V1

This Cancellation and Refund Policy (“Policy”) outlines the terms under which you can cancel your Nextbit Communication service plan and receive a refund.

1.Cancellation Window

You have the right to cancel your Nextbit Communication service plan within **15 days** of your service activation date.

2.How to Cancel

To cancel your service plan, you can contact us through the following methods:

Email: support@netfiber.co.in Phone Helpline: +91 8536062526

3.Cancellation Confirmation

Once we receive your cancellation request, we will confirm it via email or phone within **24 hours**.

4.Refunds

If you cancel your service plan within the 15-day window, you will receive a **full refund** of the amount paid for the service. We will process the refund using the same payment method you used to pay for the service.

5.Refund Processing Time

Please allow **5 business days** for the refund to reflect in your account after your cancellation confirmation. This timeframe may vary depending on your bank or payment processor.

6.Important Notes

This cancellation and refund policy applies only to service plan charges. Any installation fees, equipment rental charges, or other one-time fees are non-refundable.

If you cancel your service plan after the 15-day window, you will not be eligible for a refund.

We reserve the right to modify this Policy at any time. We will notify you of any changes by posting the revised Policy on our website.

7.Contact Us

If you have any questions about this Policy, please contact us:

Nextbit Communication Claims Division

Email Channel: support@netfiber.co.in

Phone Support Center: +91 8536062526

Headquarters Domain: netfiber.co.in